Customize this Gym Receptionist Resume

Customize this Gym Receptionist ResumeCustomize this Gym Receptionist ResumeThe receptionist at a fitness center must have a welcoming attitude, knowledge of fitness, and the ability to close a sale to attract the attention of hiring managers. Presenting these skills in detail improves the quality of your gym receptionist resume.Be sure to include your familiarity with different types of equipment, such as free weights and the Nautilus system, and group fitness classes on your resume. If you have experience with a niche-type facility, be sure to indicate that, along with a brief description of the types of exercise involved. Also indicate your success in this area with numbers and finances if applicable to the open position.Consult the gym receptionist resume template below to pump up your own document. Create this Resume Sandra Howard2248 Laurel LaneOdessa, TX 79762(333)-540-2185s.howardsmail.comObjectiveTo secure a position in well known gym or fitness club as a Gym Receptionist w hereby skills can be rendered to improve customer service of the establishment.Summary of QualificationsKnowledgeable in all aspect of fitness and health principlesAssertive, enthusiastic, and punctualExceptional customer service skillsFamiliarity of gym equipment, aerobic classes, and exerciseKnowledge of computerized management system Professional ExperienceGym Receptionist, January 2007- PresentGolds Gym, Salt Lake City, UT ResponsibilitiesAnswered and responded to all incoming calls and inquiries. Assisted and supported the duty manager in the gyms operations. Executed and performed administration of payment transactions. Collected and relayed customer feedback to management.Dealt and responded effectively to customer complaints. Fitness Staff/ Receptionist, May 2004- December 2006WOGA Gymnastics, Dallas, TX ResponsibilitiesProvided and rendered excellent customer service to all clients and potential clients of the gym. Maintained and obtained a clean environment by cleaning equ ipments, counters, and other areas of the gym. Responded and reacted to customer requests and inquiries regarding gym policies, procedures, regulations, and other concerns.Executed and performed cashiering duties and functions. Participated in promotional activities and marketing strategies of the gym. EducationBachelors Degree in Office Management, 2004Yale UniversityAssociate Degree in Office Management, 2002Yale University Customize ResumeMore Sample ResumesGym Manager Resume Gym Receptionist Resume Gymnastics Coach Resume HHA ResumeHVAC Installer Resume Hacker Resume

Career Lessons for People in Tech - The Muse

Career Lessons for People in Tech - The MuseCareer Lessons for People in TechUnfortunately, when you walk across that stage and pick up your diploma, no ones on the other side handing you a guidebook for navigating your career. And this is especially true in the rapidly evolving field of tech. The technologies, the players, and the skills needed change fast, and its up to each of us to explore, learn, and succeed- and in the process, discover the path that works best for us.Hindsight being 20/20, here are a few of things no one told me about my career when I was 22, but that I learned through trial and error. Hopefully, you can learn from my experiences to mora quickly navigate your career path.Youre in Charge of Your CareerIt sounds harsh, but nobody will ever care as much about your career as you will. Sure, a good manager might help you develop skills or identify promising opportunities, but at the end of the day it is up to you to make sure that youre doing work that is meaningfu l and challenging. In my own career, I had five completely different jobs over the course of 14 years, all at the same software company But there was no tried-and-true ladder to climb- each of those jobs came through my own initiative. I identified the opportunities through networking, struck up conversations with the hiring managers, and if there was a mutual fit, landed the jobs. Whether you want to move up at your company, change jobs or industries completely, or just work on more exciting projects, youll need to take accountability for your career goals. Have conversations with your boss, mentors, and other contacts about projects and experiences that matter to you, and go after them wholeheartedly. If You Arent Growing, Youre ObsoleteIn any fast-moving industry, if you arent constantly picking up new skills, youll quickly become obsolete. Software engineers know this all too well, as new coding languages and frameworks come onto the scene regularly. (Just think, not even 10 yea rs ago, mobile development was a niche market) So, its important to regularly ask yourself Are you staying on top of industry trends? Do you have a learning plan for your career? If not, take the time to create one by seeking out the resources you need, including books, courses, and new projects at work that will require you to learn additional skills. Most importantly, dont rely on your company to get you all the training you need. Again, youll need to take it upon yourself to continue evolving your skills.You Have to Look for Your Next Job When You Dont Need ItGiven the rapidly changing pace of the technology landscape, there are always new opportunities that you can take advantage of to advance your career and better use your skills, both within your company and elsewhere. Unlike many other industries that stay stagnant, youll discover entirely new and exciting job roles being created on a regular basis.So keep an eye out for them, and not just when youre looking for a new positi on. Instead of waiting until you are sick and tired of your work to do something different, take the time to cultivate a strong professional network, stay in touch with them regularly and often, and learn about and put yourself up for work that excites you. This will lead the job opportunities to you, instead of you having to go out and find them. Healthy Boundaries Will Keep You SaneThere is an infinite amount of work, and thats especially true in tech. During my career at Microsoft, we always had a backlog of bugs to fix and features to build. Given the dynamic competitive environment we were in, we had to move quickly to get products out to market but also ensure that quality was high. If you wanted to grind for 24 hours a day, there was definitely enough work to be done This is, of course, a recipe for burnout, and a good example of why setting boundaries is critical if you want to have a joyful, successful career. This can be tough to do when all your co-workers seem to be burn ing the midnight oil, but instead of focusing on putting in long hours at work, pay closer attention to the quality of work you do. Build this habit early in your career, and it can help you get more done in less time, save your relationships, and keep you sane.One great way to do this is to take time 100% off work. My former co-workers and I never used all of our vacation- which, at the time, seemed like a badge of courage. Turns out, we were wrong. People who take breaks end up doing better work since they come back to their job energized and refreshed. It also demonstrates you are confident enough in your abilities not to have to prove anything by just being in the office all the time. Plus, youll come back to work with new perspectives that improve your effectiveness on the job. On that noteIts Good to Get Good at Something Besides Your WorkNow, heres a piece of career advice you probably wont hear very often Find a hobby, and spend enough time at it to be able to teach it to so meone else. In my case, I loved to practice yoga and would often go to a yoga studio five or six days a week while I was working at my corporate job. One day, I decided to take the leap and become a teacher. Yes, this required significant investment in time and money to complete the training, but it was more rewarding than I could have imagined. For one, teaching yoga gave me a strong identity outside of my day job. It also made me a happier, healthier person, and thus, a better worker. It gave me a clear purpose for leaving work on time and made setting boundaries that much easier. Plus, it expanded my network to include a wide variety of people that I normally wouldnt have met. (Including my future wife) At a minimum, following and cultivating your personal interests will make you a more well-rounded and interesting person, which is something that fellow co-workers (along with current and future employers) will appreciate. That alone makes it worth doing.

Use Key Driver Analysis for Importance and Performance

Use Key Driver Analysis for Importance and Performance Use Key Driver Analysis for Importance and Performance If youre a manager with limited resources, its challenging to make the improvements you know will ultimately benefit your organization. To get the most bang for your buck, one option to determine customer wants and needs is using a key driver analysis. Take, for example, Acme Rocket Company (ARC). ARC operates 12 call centers, and upper management has to set benchmarks for each center for the number of calls per agent per hour as well the number of cases resolved on the first call. Those are clearly conflicting goals. The harder agents are pushed to increase their calls per hour, the fewer calls they will resolve on the first attempt. While its challenging for the boss to understand these arent the right goals, its even harder to learn what the best metrics really are. To meet the challenge, you do a key driver analysis, sometimes known as an importance/performance analysis, to study the relationships between several factors and identify the most important ones. These can be used in many applications, and customer satisfaction/loyalty is one of the most common. Charting Agent Performance There are many metrics you can measure regarding agent performance in a call center that may have some bearing on customer satisfaction: Agent technical knowledgeAgent courtesy and friendlinessThe speed with which a call was answeredThe number of calls required to resolve a problem  An agents language skillAn agents level of patience You can conduct a customer satisfaction survey and ask your customers to rate each of these qualities their agent had. At the same time, ask your customers about their overall satisfaction with the experience. Importance-Performance Maps The beauty of a key driver analysis is that it can help you understand what your customers are looking for in order for them to have a good experience with your call center. By doing an analysis of their answers and correlating their satisfaction level with the metrics, youll understand which factors have the greatest impact on customer satisfaction. You can then plot this data in a scatter diagram called a key driver chart or an importance-performance map. Key Driver Chart A key driver chart plots the results of a key driver analysis in a graph format that can then be quickly read and easily understood. Each agent metric from above is plotted on the graph according to its importance to the customer (on the x-axis) and your performance in that area on the y-axis. This generates four quadrants. The most essential quadrant is the lower right quadrant. The items plotted here rank as high importance to your customers, but your performance in those areas is low. Consequently, these are the areas where your action will have the biggest impact and generate the most significant improvement in customer satisfaction. Action Planning From Key Drivers Analysis The lower right quadrant is the most crucial area of the key driver chart. It identifies the key drivers of customer satisfaction. The key driver chart helps you plan the action you need to take to improve, but it also tells you what not to change. The factors that plot in the upper right quadrant are those that are important to your customers satisfaction and are areas in which you are currently performing well. Any changes you make to fix problems in the lower right quadrant must not disturb the factors in the upper right quadrant. For example, if agent product knowledge is a factor in the lower right quadrant and that needs improvement, you can send your agents to class for one hour a day to learn more about the product. However, if the  speed with which the calls are answered is in the upper right quadrant, you dont want the extra time itll take to train the agent to, consequently, reduce the speed with which calls are answered. Therefore, it may be better to work overtime for awhile or temporarily hire extra staff. The factors in the upper and lower left quadrants are of lower importance to your clients. How well you perform in these areas will have less impact on your customers satisfaction. Therefore, dont waste your resources on these. Using a Key Driver Analysis will go far in helping you put your agents time and your available budget in the right place.